Zendesk is a consumer service software equipped with tools for building community forums and an integrated help center. It utilizes an AI-based bot known as an answer bot to offer smart recommendations making it an ideal one for support teams looking for a solution with robust voice call, and messaging features. With Zendesk Shopify integration you can give your shoppers a seamless user experience.
How to Integrate Zendesk with MageNative Shopify Mobile App Builder?
Let’s go through its step-by-step guide on how to enable it in your app.
Step 1- From the dashboard of your app click on “Supported Integration”.
Step 2- Then go to the categories menu, and select the ‘chat’ section.
Step 3- Click on the ‘enable’ link to integrate Zendesk into your app.
Step 4- Read the instructions carefully in the dialog box.
Step 5 – Mark the check box then click the next button to proceed.
Step 6- Here you are required to enter the Zendesk API token, which you can generate from the Shopify Zendesk panel discussed later in this document.
Step 7- To obtain the Zendesk API token, follow these steps:
- Open your Shopify store.
- Install the Zendesk app on your Shopify store.
- Go to the Admin “Settings” by clicking on the gear icon in the lower-left corner of the screen. Then, click on the ‘Go to admin center’ link at the top of the screen.
Step 8- After that, navigate to its Apps and Integrations section and click on the ‘Zendesk API’ link.
Step 9- Enable the Token access and then click on the ‘Add API token’ button.
Step 10 – Now copy this API token, which you can use further to enable the integration. Once you have copied the API token, click on the save button and continue.
Step 11- Now, Go back to your MageNative app panel.
- Enter the required Zendesk API token.
- Click the “enable” button to activate the integration in your app.
You’re All set with Zendesk integration with MageNative.